Manager, Software Development

About Laivly Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience. About the role The team at Laivly is looking for a Manager, Software Development to lead a talented team of software engineers building scalable, high-quality features for our AI software platform. As Manager, Software Development, you’ll combine strong people leadership with technical expertise to help your team do their best work. You’ll coach and develop Software Developers, remove roadblocks, drive technical execution, and work closely with Product and other Engineering teams to turn ambitious ideas into reliable, production-ready software. This is a hands-on leadership role for someone who enjoys solving complex problems, developing great engineers, and creating the environment and practices that allow teams to move quickly without sacrificing quality. As Manager, Software Development, you will… Lead and develop a team of software Developers through regular coaching, 1:1s, performance feedback, career development, and technical guid