XTN-76D2245 | KNOWLEDGE BASE MANAGER

We’re looking for a Knowledge Base Manager to join Zoom’s Knowledge Base team. The Knowledge Base Manager is responsible for leading a team of technical writers who produce high-quality SaaS product administration, maintenance, and billing documentation for customers. This is a hands-on people manager role, leading and coaching technical writers across multiple shifts in a remote environment to ensure content is accurate, consistent, and delivered on time to support customer self-service and support readiness. This up-and-coming leader will leverage AI-assisted tools to improve content quality and efficiency while maintaining strong editorial and quality standards. This ideal candidate will balance accountability with coaching, collaboration, and clear goals to cultivate top performers and deliver quality content. Work from the comfort of your own home Comprehensive healthcare benefit for you and your dependents Mental wellbeing programs for you and your dependents Competitive time off and vacation policy Thriving workplace culture centered on caring, diversity, and inclusion Directly manage and support a team of 8-12 technical writers, working remotely across multiple shifts, providing coaching, performance feedback, and development Assign work, manage priorities, balance workloads, and remain accountable to strict content delivery timelines Partner with leadership to foster a collaborative, quality-focused team culture across Digital Support Ensure documentation is accurate