XTN-04EE499 | TECHNICAL SUPPORT ENGINEER

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. Health Insurance/HMO Enjoy unlimited MadMax Coffee Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves Job Summary: Provide a brief overview of the job and overall objectives. Write the summary so that job candidates understand why the job exists. Explain how the job contributes to the organization's growth. Duties and Responsibilities: Lead Talkdesk’s complex customer support triage tasks. Outline steps to reproduce, drive issues through resolution and manage customer communication effectively. Take escalated issues from tier 1 or any of th