Senior Manager, Family Operations - Customer Experience - Remote Opportunity

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award , we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide. At KinderCare Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re all passionate about crafting a world where children, families, and organizations can thrive. KinderCare is seeking a strategic, results-driven Senior Manager of Family Operations to lead customer care and back-office support functions across all KinderCare brands. This leader will elevate operational performance, develop frontline leaders, and drive improvements in service quality, productivity, and overall family experience. As the Senior Manager of Family Operations, you’ll partner with the Director of Family Operations and cross-functional stakeholders to translate business priorities into operational strategies, optimize workforce capacity, and lead continuous improvement initiatives. The ideal