Customer Support - Ecommerce Specialist (Ongoing)

Jumpseller is an e-commerce platform for fast-growing businesses. We focus on making online commerce easier so that companies can concentrate on what they do best: selling their products. Today, merchants use our platform to manage every aspect of their online business—from products and orders to shipping and customers—selling through an online store, chat, mobile, integrated marketplaces, and other sales channels. Although our company has been around for over 10 years, you’ll find a startup-like structure here, where your ideas and contributions truly matter, and there’s extensive room for career growth. Our team is made up of a very diverse group of people from different countries and backgrounds, making us a multicultural company. We have two offices: one in Santiago, Chile, and another in Porto, Portugal. We're looking for someone to join our Customer Support Team. Someone who loves to help others, someone who can feel empathy when dealing with customer's problems and to whom you can relate. We mostly need help on replying to our merchants via email, between 08.00am to 8.00pm (Chile Time). It's a regular 40 hours/work per week. Every 6 weeks, working a weekend is necessary, with 2 days off during the week. This is a demanding role, where many of the inquiries are technically complicated to assess. This requires you to act, on a daily-basis, as a liaison between our merchant base and our Design & Development teams. This is a remote position but we would like you to be