Global Strategic Account Manager

Global Strategic Account Manager About JRNI JRNI is the enterprise platform for scheduling and managing high-value, one-to-one customer experiences — appointments, virtual and in-person consultations, events, and queuing — at global scale. Some of the world’s largest retail and financial services brands rely on JRNI to connect customers with the right expert at the right moment, turning individual interactions into measurable revenue, loyalty, and lifetime value. We serve blue-chip enterprises across multiple regions and industries, and our customers sit at the center of everything we build and every decision we make. Role Summary The Global Strategic Account Manager owns the growth and expansion of a portfolio of JRNI’s most important global enterprise accounts. This is a senior, quota-carrying individual-contributor role reporting directly into the CCO organization that owns Customer Expansion and Growth. You are the commercial owner of your book of business: accountable for protecting and growing recurring revenue, deepening executive relationships across complex multinational organizations, and converting customer success into commercial outcomes. This role is for a consultative, outcome-oriented seller who thrives on long-cycle, multi-stakeholder enterprise relationships. You will act as a trusted advisor to senior business and technology leaders, orchestrate cross-functional internal teams around each account, and build multi-year expansion plans that align JRNI’s roadm