Client Success Director

(Remote Role – Must Be Based in the Miami Area) Why Joint Academy Joint Academy is transforming how musculoskeletal (MSK) care is delivered at scale. Our platform combines AI-powered digital care, clinical protocols, and reimbursement-enabling technology to help healthcare providers and organizations improve outcomes, expand access to care, and generate new revenue streams. We operate across multiple business lines and customer segments , supporting: independent physical therapy and orthopedic clinics multi-site provider groups and health systems health plans and payer organizations employer-sponsored populations This role requires someone who can successfully navigate the full spectrum of healthcare customers —from single-location clinic owners to large enterprise organizations—and manage implementations across very different operational environments. To date, Joint Academy has treated 200,000+ patients , published 40 peer-reviewed clinical studies , and onboarded thousands of clinicians across many of the worlds leading health systems . Backed by $50M from leading global investors , we are scaling rapidly and building the category leader in digital MSK care. Why Join Our Customer Success Team You will play a critical role in helping our partners successfully deploy digital MSK programs across a wide range of healthcare environments. Your portfolio will include: independent physical therapy clinics multi-location provider groups health systems health plans employer-sponsored