TECH311: Atlassian Administrator

About JerseySTEM All JerseySTEM roles are pro-bono (unpaid) positions. JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey. Members contribute their professional skills and leverage their networks in service of the organization’s gender-equity agenda.Membership is a minimum six-month commitment of approximately six flexible hours per week and includes a $100 refundable deposit, returned after six months of active membership. K–12 educators, retirees, veterans, interns, and students are exempt from the deposit. Overview This is a pro-bono position. JerseySTEM is seeking an experienced Atlassian Tools Subject Matter Expert to support and optimize our use of Atlassian products, primarily Jira, Jira Service Management (Service Desk), and Confluence. This Pro-bono professional will serve as the go-to expert for Atlassian tooling, helping improve project tracking, collaboration, service workflows, and automation across the organization. This role reports directly to Productivity Stack Owner and works closely with cross-functional teams to understand needs, recommend best practices, and implement effective, sustainable solutions. Responsibilities Serve as the subject matter expert (SME) for Atlassian tools which include Jira DataCenter, Jira Service Management, and Confluence DataCenter. Establish baseline and ongoing operational and value me