Seasonal Tax Manager

Overview Why This Role Matters You bridge the gap between complex operations and human empathy, ensuring your team of tax professionals has the tools and support they need to meet performance metrics without sacrificing exceptional customer experience. Mandatory Requirements Must live and be legally authorized to work within the US. Must be an EA, CPA, or Practicing Attorney Must have an active 2027 PTIN by start date. Visa sponsorship is not available for this role. What You Will Do Lead a remote team of tax experts, coaching attendance, performance, and adherence to professional standards for up to 60 hours per week. Audit timekeeping and daily statuses in tools such as Power BI, ADP, Slack, Teams, and Amazon Connect to ensure complete operational accuracy. Serve as Manager on Duty (MOD) on rotation, providing leadership and support ownership for up to 1,000+ experts. Monitor system statuses, enforce queue discipline, process workflow requests, and intercept high-priority or data privacy issues through multi-channel communication. Regularly Review recorded customer service interactions to evaluate empathy, communication quality, and adherence to customer metrics, delivering timely recognition and feedback. Proactively research internal channels and documentation to resolve systemic problems under short deadlines. Who You Are You hold an active, unrestricted credential (EA, CPA, or Practicing Attorney). You have an active Preparer Tax Identification Number (PTIN). You indepe