Operational Readiness Specialist

Overview JDA TSG delivers exceptional outsourced services across tax, technology, and customer experience. Each year, we hire and deploy thousands of tax professionals and support experts to help our clients deliver world-class service during peak season. As part of JDA’s growth strategy, our Recruiting team is building an in-house sourcing function to scale the hiring of 6,000+ seasonal tax professionals nationwide — credentialed and non-credentialed. Position Overview The Operations Readiness Specialist supports the Ramp Up Network (RUN) and provides day-to-day leadership and operational support for teams responsible for onboarding and transitioning seasonal Tax Experts from new hire through production readiness. Working under the direction of the Sr Operations Manager, this role leads onboarding activities, training support, employee check-ins, and staff engagement to ensure new Tax Experts are prepared to successfully transition into their assigned teams. The Specialist oversees assigned team members, coordinates daily workload and coverage, approves timekeeping and payroll, manages escalations, and ensures consistent execution across assigned shifts. What You Will Do Position Summary The Operational Readiness Specialist supports the successful onboarding and transition of seasonal Tax Experts from new hire through production readiness. This role leads onboarding activities, training support, employee check-ins, attendance and engagement monitoring, and early performance