Customer Success Specialist

Overview At JDA TSG , we equip world-class brands with top-tier talent and operational expertise, because we know our people are our true differentiator. As an IES Customer Success Specialist supporting mid-market enterprise platforms, you will drive customer retention, health, and feature adoption across a scaled, queue-routed customer portfolio. We believe customer success isn't just about answering tickets; it's about active portfolio ownership, root-cause diagnosis, and helping multi-entity businesses realize long-term value from their software. Operating within a pooled, signal-driven queue, your work protects dollar and logo retention, resolves customer risk, and ensures reliable platform adoption. Title : Customer Success Manager Salary: $72,500 - $78,000 per year +10% Performance Bonus Location : Remote (US) Employment Type : Full-Time What You Will Do Signal-Driven Triage & Portfolio Ownership: You will monitor automated account briefs, health score signals, and 30/60/90-day feature usage trends across a shared portfolio, stepping in when usage declines or incoming inquiries require intervention. Success is measured by logo retention rates, dollar retention percentages, and overall portfolio health metrics. Consultative Discovery & Value Realization: You will engage customers through consultative conversations, diagnosing root-cause workflow friction, removing product adoption barriers, and aligning platform capabilities to their core business goals. Success