Manager, Service Delivery

At Jamf , we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #One Jamf . What You'll Do at Jamf : The Manager, Service Delivery leads a team of Professional Services engineers serving education customers and is accountable for delivery quality, utilization, and margin across the team's services engagements. The role owns project management for those engagements, balances team capacity between project and consulting work, and builds repeatable practices that let the team scale. The Manager partners with Customer Onboarding, Sales, and Customer Success to scope and forecast work so customers reach successful implementations on time and within budget. What you can expect to do in this role: Leads and develops a team of Professional Services engineers serving education customers by coaching technical and consulting skills, managing performance, supporting career growth, and owning hiring and onboarding so the team can deliver high-quality customer outcomes. Manages delivery of services engagements from kickoff throu