AI & Automation Practitioner

This is a remote work position. Are you looking for a challenge where artificial intelligence and automation directly transform the operations of a leading organization in Customer Experience? At Izo, we are looking for our next AI & Automation Practitioner to boost the impact of our team throughout the region. At Izo, we support organizations in designing and transforming their customer experience. We operate under a culture based on responsibility and freedom, promoting a 100% remote work environment where each person manages their impact with autonomy, flexibility, and excellence. Role Purpose As an AI & Automation Practitioner, you will become the automation engine of the area. Your main objective will be to design and build workflows that connect our internal platforms, freeing up hours of manual work, and to provide technical support for the prompts and models that support our product solutions. Key Responsibilities Design, build, and optimize cross-platform automations using scheduled triggers, conditionals, iterators, and error handling. Develop cross-cutting use cases that free up hours across all projects (meeting minutes, status reports, methodological assistants). Assist in the development and iteration of analysis and content generation prompts, structuring their outputs into defined schemas. Build evaluation sets and measure model alignment against human criteria.