ServiceNow System Administrator (397)

OVERVIEW iTech AG is seeking a ServiceNow System Administrator to support the U.S. Department of Justice, Office of Justice Programs (OJP). The administrator keeps OJP's ServiceNow platform healthy, current, and secure across IT Service Management, Customer Service Management, HR Service Delivery, and Strategic Portfolio Management: applying upgrades and patches, administering users, roles, and licenses, managing data, building reports and dashboards, and providing day-to-day platform support as part of a nine-person Agile team. ROLES AND RESPONSIBILITIES Apply ServiceNow upgrades, patches, and routine maintenance, and stay current with new platform releases Administer users, groups, roles, and access in line with OJP's identity management and security standards Manage ServiceNow license and subscription usage and prepare the monthly subscription utilization report Manage data imports and exports and maintain data integrity, including CMDB and asset data Build reports and dashboards on platform usage and performance, and in response to user requests Troubleshoot and resolve platform issues and provide day-to-day platform support Research known issues and work ServiceNow Support cases through resolution Support regression testing for upgrades and releases with the QA tester Support the Hardware and Software Asset Management build-out Document configurations and procedures, and follow OJP's configuration management and change control processes Other duties as assigned MINIMUM Q