ServiceNow Platform Developer (396)

OVERVIEW iTech AG is seeking a ServiceNow Platform Developer to support a federl ServiceNow program. This role leads hands-on platform design, configuration, scripting, Change Management improvements, and migration from Service Portal to Employee Center. The developer will translate approved requirements into maintainable solutions that improve platform operations, user experience, and adoption. The developer will also collaborate with the platform team, and customer stakeholders on integrations, ITOM and CMDB support, testing, release implementation, technical documentation, training, and knowledge transfer. ROLES AND RESPONSIBILITIES Review Change Management processes and governance; recommend improvements based on risk, impact, urgency, and organizational requirements. Configure approved workflows and standard or routine change options for applicable FISMA systems. Test and document changes, and develop administrator and system-owner training guides and quick reference materials. Lead the migration of the existing Service Portal to Employee Center, including service taxonomy, content delivery, catalogs, catalog items, reusable flows, and widgets. Configure mobile capabilities and improve usability and accessibility. Partner with stakeholders to define baseline and target measures for customer experience and Employee Center effectiveness. Develop and maintain business rules, client scripts, UI policies, UI actions, access controls, workflows, Flow Designer flows, scoped app