ServiceNow Business Process Consultant (335)

OVERVIEW: iTech AG is seeking a ServiceNowBusiness Process Consultantto support federal customer engagements by leading process discovery, analysis, optimization, and solution alignment efforts across the ServiceNow platform. This role serves as a trusted advisor to customer stakeholders, helping translate business needs into clear, actionable process designs and platform capabilities. The ideal candidate combines strong business analysis and consulting skills with hands-on ServiceNow experience. They areconfident infacilitatingworkshops, uncovering current-state challenges, defining future-state outcomes, and partnering closely with architects, developers, product owners, and client stakeholders to deliver practical, scalable solutions. This role is best suited for a process-minded consultant who understands that successful ServiceNow delivery starts with understanding how the business works today, where it needs to go, and how to bridge that gap effectively. RESPONSIBILITIES: Lead process discovery, analysis, and optimization sessions with customer sponsors, process owners, and key stakeholders. Facilitate workshops to assess current-state processes,identifypain points, and define desired future-state outcomes. Translate business needs into clear process definitions, user stories, acceptance criteria, and implementation-ready requirements. Advise Product Owners throughout the engagement on story refinement, prioritization, process alignment, and roadmap sequencing. Collabor