Senior ServiceNow Developer - FSM (356)

OVERVIEW iTech AG is seeking a Senior ServiceNow Developer – Field Service Management (FSM) to support federal programs by designing, developing, and enhancing ServiceNow Field Service Management solutions in secure, scalable, and compliant environments. This role serves as a senior technical contributor responsible for implementing and supporting advanced FSM capabilities that improve operational efficiency, workforce coordination, customer experience, and field service delivery. The ideal candidate brings strong hands-on ServiceNow development experience with deep expertise across FSM modules including work order management, scheduling and dispatch, mobile workforce enablement, customer engagement, inventory management, and field operations optimization. This role requires collaboration with architects, product owners, dispatch teams, field operations staff, and Agile delivery teams to modernize enterprise service delivery capabilities across federal organizations. ROLES AND RESPONSIBILITIES Design, develop, configure, and enhance ServiceNow Field Service Management (FSM) solutions to support federal operational and field service requirements Implement and support ServiceNow FSM capabilities including: o Work Order Management o Task Management o Scheduling and Dispatch o Mobile Workforce Enablement o Customer Communication and Self-Service o Inventory and Asset Management o Route Optimization and Resource Coordination Configure and maintain digital work orders, field tasks,