Senior ServiceNow Developer (354)

OVERVIEW iTech AG is seeking an experienced Senior Developer / Technical Consultant to provide focused implementation and configuration support on a complex ServiceNow engagement for a federal agency customer. Working under the direction of the Lead Developer, this individual will execute platform build tasks, support AI feature configuration and testing, contribute to CMDB and ITSM workstreams, and ensure quality through structured environment promotion and QA activities. The role requires solid ServiceNow fundamentals, strong attention to detail, and the ability to operate semi-independently on assigned deliverables within a structured delivery framework. The successful candidate will be a reliable, detail-oriented contributor who takes ownership of assigned tasks and maintains thorough documentation throughout the engagement lifecycle. This is an excellent opportunity for a mid-level ServiceNow practitioner looking to deepen expertise across AI features, ITSM, and ITOM in a federal delivery environment RESPOSIBILITIES Support configuration and testing of Now Assist for ITSM features including incident summarization and resolution note generation, following technical guidance from the Lead Developer Assist with generative AI prompt tuning tasks and validate AI outputs against client quality and compliance standards prior to environment promotion Contribute to AI Search setup, document indexing configuration, and Knowledge Base governance rule implementation Execute user acc