Program Manager - ServiceNow (342)

OVERVIEW iTech AG is seeking an experienced Program Manager to lead the delivery of ServiceNow solutions in support of a federal client program. This individual will serve as the primary client-facing lead, accountable for driving discovery, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream implementation. ROLES AND RESPONSIBILITIES Lead ServiceNow implementation programs leveraging native platform capabilities for project tracking, sprint management, and delivery governance keeping execution on-platform rather than in off-platform tools Utilize ServiceNow to manage backlogs, sprints, stories, and release planning across concurrent workstreams Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities Oversee all contract administration to ensure full compliance with deliverables, terms and conditions, service quality standards, and applicable federal government rules, regulations, and industry standards Direct and manage multiple, complex, and inter-related tasks and workstreams to support task order deliverables on schedule and within scope and budget Monitor program performance, costs, scope, and schedules to meet program and client objectives; identify, escalate, and mitigate risks proactively Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictiv