Business Enablement Specialist

About the Role As a Business Enablement Specialist, you will design, document and operationalise repeatable processes and the systems that support them. Working across Product, Engineering, Operations and Commercial teams, you will simplify complex workflows, reduce manual work, and ensure teams have reliable tools, clear procedures and the data they need to operate at scale. This is a hands-on role that combines process design, systems configuration, integration work and cross-functional change management. Key Responsibilities Map, document and optimise end-to-end operational workflows across multiple products and platforms, identifying automation opportunities and failure modes. Configure and maintain internal systems and tooling (CRM, ticketing, workflow orchestration, admin panels and integrations) to support streamlined operations. Design and implement integrations and automations using APIs, webhooks, ETL/ELT patterns and third-party platforms to reduce manual handoffs and data reconciliation. Create clear, scalable process documentation, runbooks and SOPs so teams can operate independently and consistently. Author tracking and instrumentation requirements to ensure operational observability: logs, metrics, alerts and dashboards for key process health indicators. Partner with Engineering and Product to prioritise system improvements, scope development work and validate that releases meet operational needs and reliability standards. Lead change management and training fo