Apple Device Specialist (Mac, iPhone & Apple Ecosystem Expert)

Category: IT Services Location: As an Apple Device Specialist , you will beresponsible for providing expert-level support, configuration, and managementof Apple products including Macs, iPhones, iPads , and associated Appleservices such as iCloud, Apple Business Manager, and device enrollmentplatforms . In addition to top-tier technical support, your role willemphasize device hardening, mobile security, and endpoint protection —ensuringall Apple devices are securely deployed, properly managed, and compliant withcybersecurity best practices in a business environment. Provide Tier 2/3 support for macOS and iOS devices (MacBook, iPhone, iPad). Enforce and maintain Apple device security best practices including encryption, secure boot, FileVault, Gatekeeper, etc. Implement and manage MDM solutions (Jamf, Intune, Mosyle, Kandji) for secure deployment and lifecycle management. Manage and secure Apple Business Manager, Volume Purchase Program, and Automated Device Enrollment. Administer Apple ID, iCloud, and App Store configurations securely in business environments. Apply cybersecurity policies for Apple endpoints including antivirus, firewalls, VPNs, secure network profiles, and patching. Monitor and respond to device compliance violations, unauthorized apps, or risky configurations. Support security audits and ensure devices meet CIS benchmarks and industry compliance standards (ISO27001, NIST, etc.). Collaborate with cross-functional teams to ensure secure integration with Windo