After Hours Care Coordinator | US Healthcare | EST Hours | Remote

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch. We are looking for an After Hours Care Coordinator to join our client's After Hours Department , supporting a U.S.-based home care agency that provides in-home care for elderly and vulnerable clients. This role is ideal for someone who thrives in a fast-paced environment, stays calm and decisive under pressure, and is confident making sound judgement calls when there is no one else available to ask. Working Hours: Approx. 28 hours per week (subject to operational requirements and may change) Sunday: 18:00 – 04:00 SAST Monday Monday: 00:00 – 04:00 SAST Tuesday Friday: 00:00 – 04:00 SAST Saturday Saturday: 18:00 – 04:00 SAST Sunday Please note: Training will be approximately one month, and training hours will differ from the regular working schedule. Full schedule flexibility is required, as you may be asked to provide additional coverage during busy periods or when colleagues are on leave. PLEASE NOTE Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot