Incident Response Program Lead

Our Mission iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world’s leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more. What We Do We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions. We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations. What You’ll Do The Incident Response Program Lead reports to the Information Security Manager and leads the development and operation of iSeatz 's security incident response program while overseeing the day-to-day governance of our Managed Security Service Provider (MSSP). In this hands-on leadership role, you will coordinate responses to security and compliance incidents, oversee vendor governance, strengthen security operations and incident readiness, and serve as a trusted advisor to the Information Security Manager and cross-functional partners. Your Impact Own and continuously improve the Security Incident Response program, including policies, plans, playbooks, severity classifications, escalation c