Front Desk - Inbound

About Isaac Health Isaac Health is a fast-growing Series A-stage startup specializing in dementia and brain health care through our multidisciplinary virtual memory clinic. Operating across all 50 states, we partner with payers nationwide to deliver high-quality, patient-centered care. As we expand, we are seeking a dedicated, empathetic, and detail-oriented Virtual Front Desk Receptionist / Patient Services Representative (PSR) to join our team. You will be the first voice our patients and caregivers hear, shaping their entire experience with Isaac Health . Role Overview This role acts as the virtual front desk of our clinic. You will answer phones, assist with scheduling appointments, process referrals and orders, and respond to basic patient questions. You’ll primarily support patients not enrolled in ongoing care navigation services, while also identifying those who may benefit from more comprehensive support. This role is non-clinical and focused on patient services, reception, and administrative excellence. The position blends administrative precision with patient-facing empathy. The ideal candidate can communicate clearly and warmly with older adults, resolve issues efficiently, and uphold the highest service standards to ensure a positive patient experience. Key Responsibilities Patient Intake & Front Desk Support Answer calls promptly and professionally, serving as the first point of contact for patients and families. - Guide patients through the intake process,