Technical Operations Engineer

Who We Are IPID empowers financial institutions, payment service providers, and enterprises with a single global API for Know Your Payee (KYP) verification—reducing fraud, reducing costs, staying compliant, and streamlining cross-border payments, globally. We are a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monk's Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. Our team combines global expertise with local insights; we are present across key cities—including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai. The Opportunity As a Technical Operations Engineer, you will be responsible for supporting the day-to-day operation of IPID's platform, ensuring reliable service delivery and excellent customer support. You will monitor system health, investigate incidents, manage customer issues, and collaborate with cross-functional teams to maintain operational stability and improve customer experience. You will play an important role in driving operational excellence through proactive monitoring, process improvements, documentation, and release readiness activities, helping ensure our platform remains secure, reliable, and scalable as the business grows. This is a long-term