Student Loan Counseling - 100% Remote

*This is a 100% remote position. Candidates must have access to reliable internet connection. Multiple shifts available Multiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, MO, NC, SC, VA, WI Join IonTuition ’s Customer Service team and help make a difference for students and alumni. As an Associate, you will handle inbound and outbound calls primarily reaching out to students on behalf of our clients. Ready to start a career that’s meaningful, remote, and full of growth opportunities? Watch our job preview video to learn more! What are the Primary Duties and Responsibilities? Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals. Provide timely, accurate, and professional assistance on all inquiries. Document and update customer information in the CRM system. Follow escalation procedures and company policies to ensure resolution. Maintain compliance with all federal, state, and client requirements. Apply training materials effectively and share knowledge with team members. Meet or exceed all performance metrics and KPIs. What You Need to Be a Successful Customer Service Associate Be passionate in the work you do and the people you help Ability to establish and maintain rapport through effective communication and timely follow-up with customers Attention to detail Ability to establish priorities and multi-task in a fast-paced and deadline driven environment Must be a self-starter with a great