Case Administrator

Case Administrator Salary: £24,800 – £26,000 per annum Location: UK-based | Hybrid or Fully Remote Hours: 37.5 hours per week (rotational shifts incl. weekends & bank holidays) About the Role We’re looking for a Case Administrator to join our growing Operations team and become the first point of contact for members, medical providers, and partners seeking medical or travel-related assistance . This is an ideal entry-level opportunity for someone with contact centre experience who is looking to build a career within an international assistance or medical services environment. You’ll receive hands-on exposure to real-life cases and gain the skills needed to progress into Case Coordination and other operational roles. You’ll play a vital role in ensuring callers receive prompt, accurate, and compassionate support—often during stressful or urgent situations. What You’ll Be Doing Inbound Assistance & Call Handling (Primary Focus) Answer inbound calls from members, providers, hospitals, and partners Follow scripted intake questions and client-specific prompts Identify the reason for each call and route it to the appropriate team (Medical, Assistance, Transport, Pre-certification) Case Intake & Administration Collect essential information including member details, location, symptoms, admission or travel details Create and maintain accurate case records within the case management system Complete basic medical intake where required (diagnosis, admission details, facility i