Technical Support Expert (Tier 2), Americas/BRT

About Intento Founded in 2016, Intento has grown alongside the AI and language technology industry itself — from early machine translation, through the rise of LLMs, to the AI agents we build today. Throughout that shift, the problem we're solving hasn't changed: helping global enterprises communicate authentically in the native language of every customer and employee. What's changed is our ability to solve it well. Today, Intento is AI Agents for Enterprise Translation: we automate translation for global enterprises across every touchpoint — websites, apps, help centers, support, and internal tools — in 650+ languages, with AI agents that meet the requirements of each company: terminology, tone, and compliance. Not just fluency. We've built this fully remotely, with a diverse team spread across the world, held together by a culture of teamwork, ownership, and trust. And because the technology we work with keeps moving, so do we — we don't hold onto an approach just because it used to work. When something changes in the landscape, or in what our customers need, we adjust fast and keep building. Why Intento ? At Intento , we're solving a problem that looks simple from the outside and isn't: getting AI to translate not just fluently, but to the requirements of each company — terminology, tone of voice, compliance — and to verify and repair the output automatically when it falls short. It's a harder, more interesting engineering and product problem than most AI applications get