System Support Specialist I - Medical Imaging Systems (Radiology)

Role Overview The System Support Specialist I is an integral member of the Client Support team, responsible for delivering reliable, responsive technical support for Intelerad 's radiology IT systems deployed across hospitals, clinics, and imaging centers. This role requires solid foundational knowledge of Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), and medical imaging workflows. Working closely with radiologists, technologists, and IT teams, the System Support Specialist I diagnoses and resolves technical issues that directly impact patient care delivery — helping to minimize system downtime and keep clinical workflows running efficiently. Key Responsibilities Deliver technical support and troubleshooting for radiology IT systems including RIS, PACS, and Vendor Neutral Archives (VNA), ensuring system availability and performance that supports uninterrupted patient care delivery Collaborate with clinical and IT stakeholders — including radiologists and technologists — to diagnose system issues, streamline workflows, and implement solutions that improve operational efficiency and the end-user experience Support healthcare interoperability standards including DICOM, HL7, and IHE to maintain seamless integration between imaging systems and electronic health records Accurately document all troubleshooting activities, resolutions, and technical procedures, contributing to a shared knowledge base that drives continuous improvement and te