Client Success Manager, Legal

Client Success Manager, Legal Remote US Central/West About the role The Client Success Manager, Legal is an individual contributor on Intapp ’s Client Success Legal Industry team, responsible for driving adoption and solution optimization across a tier of accounts. You will proactively guide clients to unlock the value of their investment in Intapp products. This role is a generalist across Intapp 's product suite with depth of expertise in areas such as risk management, new client onboarding, and compliance systems in law firms. Success in this role turns clients into long-term partners — firms that are fully realizing their Intapp investment, expanding what they do with the platform, and influencing peers in their markets. The Client Success Manager operates as a trusted advisor to client stakeholders and serves as the voice of the customer internally to our product and account teams. . What you will do: Monitor adoption data, usage trends, health and engagement signals across a tier of legal clients to identify where proactive outreach will drive retention and value. Execute data-triggered success plays — structured, repeatable outreach motions tied to usage milestones, risk signals, or renewal timing — to drive adoption and retention at scale. Leverage skills, expertise, and client feedback to identify and build new success plays to drive incremental value for our clients. Serve as a responsive point of contact for client inquiries, advising on product usage, configuratio