Commercial Insurance Account Manager - Transportation / Trucking

Job Description: Title: Account Manager - Commercial Lines Remote: Arizona , California, Idaho, Nevada, Oregon, Utah and Washington residents Supporting: IOA - Salt Lake City | Book Focus: Commercial Transportation & Trucking Requirement: active P&C license and commercial transportation/trucking experience Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Key Responsibilities: Technical Competence : Maintain technical competence and industry expertise. Team Leadership : Direct daily activities of the account management team. Customer Service : Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management : Manage policy expirations and ren