Customer Success Operations Analyst

About Us: insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware .com. Job Description: We are looking for a collaborative, data-driven and creative problem-solver who loves diving into the details. The ideal candidate will possess deep expertise in business processes across the customer lifecycle and strong analytical skills with the ability to influence decision-making. The ideal candidate will support the design, documentation, optimization, and continuous improvement of Customer Success processes and operations. You will partner with Customer Success leadership and Digital Success to identify process bottlenecks and inefficiencies, design solutions that remove friction, and drive adoption of improvements to enable the CS team to work smarter and deliver better customer outcomes. Responsibilities Help design and implement improvements to streamline operations; ensure new processes reduce friction and free up CSM