Tour Leader (Insider - Tokyo or Kansai, Japan)

Tour Leader (Insider - Tokyo or Kansai, Japan) Fully remote - based in Tokyo or Kansai region. The role: As an Insider, you’ll split your time between leading our small group tours traveling all around Japan, as well as hosting our Insider Day/Insider Evening products, preparing for and conducting unforgettable experiences for our clients on the ground. While you’ll be expected to follow guidelines, this is at times an exceptionally fast-paced and varied role, with no two days the same. Strong Japanese ability and understanding of cultural nuances are a must to ensure that you are able to work closely with our suppliers and be the mediator between them and the clients. You’ll have the opportunity to share your unique insight on a daily basis, engaging clients in informative discussions around Japanese history, culture, heritage and traditions, as well as sharing your experiences of modern day living in Japan. Key responsibilities: Lead small group tours around Japan with an exceptional level of customer service Delivering ‘Insider Days’ (full-day, half-day and evening tours for clients on tailor-made holidays) with an exceptional level of customer service Once you gain confidence and demonstrate skill in your role, there could be opportunities to work with VIP clients and on privately escorted holidays Looking after clients’ health and safety through regular briefings and in practice on the ground and dealing with hazards and incidents in the appropriate manner Looking after