Senior Customer Success Manager

At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter. We are now looking for a Senior Customer Success Manager to join our team in the United States. For this role, we’re looking for someone who is urgently curious. You want to learn Inriver inside-out, and you want to do it now, so you can help your customers get more from the platform. About the role As a Senior Customer Success Manager, you are the customer’s go-to Inriver expert and trusted operational partner for our larger customers. You combine strong relationship ownership with Super User- and Administrator-level knowledge of Inriver’s concepts, features, and functionality. You apply this expertise to drive adoption, remove barriers, and make Inriver an integral part of how customers work - not another hurdle they need to overcome. You are expected to know the product inside and out - including data modelling, workflows, syndication, enrichment, imports and exports, permissions, dashboards, and the everyday tasks your customers perform. When customers are stuck, uncertain, or not using the platform to its full potential, you will be able to guide them confidently and provide practical, hands-on support. Working closely with Account Management, Business Solution Architects, Product, and Professional Services, you guide customers throughout their journey - from onboarding and ad