Customer Service Assistant

Responsibilities: Provide technical and functional support to clients regarding websites, servers, and hosting. Respond to assistance requests through channels such as email, chat, and phone, ensuring fast and efficient resolution. Diagnose and resolve issues related to servers, DNS, domains, and hosting configurations. Assist in the management and maintenance of client websites and servers, ensuring their stability and security. Collaborate with internal technical teams to resolve more complex incidents and implement solutions. Create and maintain clear and accessible documentation on support processes and technical guides. Ensure customer satisfaction and loyalty through excellence in service. Requirements: Experience in customer service or technical support, especially in areas related to websites and servers (minimum 1 year). Knowledge of server management (Linux), DNS, domains, and FTP will be valued. Familiarity with hosting systems (e.g., cPanel) and CMS management such as WordPress. Ability to identify and troubleshoot technical problems efficiently. Good written and verbal communication skills. Customer-oriented mindset with strong priority management skills. Basic knowledge of languages such as HTML, CSS, or PHP. Interest in technology. We offer: A culture of closeness and transparency. Collaborative and innovative work environment. Flexibility for remote work. Participation in projects...