Precertification Specialist I

About Innovative Care Management In an increasingly complex healthcare environment, ICM remains focused on something essential: putting people at the center of every decision. We are dedicated to ensuring that members and health plans feel genuinely seen, heard, and supported throughout their care journey. We serve clients nationwide with a values-driven approach that blends compassion, clinical expertise, and operational excellence. Our core values: Kindness, Personal Responsibility, a Can-Do Attitude, and Humble Confidence, shape how we work, how we lead, and how we care for those we serve. As we grow, we welcome individuals who share our belief that healthcare should be effective, compassionate, and truly centered on people. About the Role The Precertification Specialist I is a customer-service-focused role that serves as a primary telephone contact for physician offices, hospitals, patients, and other callers seeking assistance with precertification services. In this role, you’ll spend much of your day helping callers understand where their request stands, connecting them with the right resources, documenting important information, and making sure questions and follow-up needs reach the appropriate team members. This is a great fit for someone who enjoys helping people, communicates clearly, stays organized in a fast-paced environment, and can remain calm and professional during difficult or sensitive conversations. Candidates must reside in Oregon. This is a fully remote