Patient Support Coordinator

Essential Job Functions Demonstrates a positive attitude and creates good relationships with team, patients, and guests. Achieves 90% target for inbound and outbound calls. Schedules patients as trained per Best Practice Scheduling guidelines. Accurately documents conversations in patients’ electronic medical record. Verifies appropriate insurance(s) on patients, when appropriate. Confirms updates regarding patient demographic information during each visit: Name, DOB, Phone Number, Insurance. Respects and always maintains privacy and dignity of patients’ information to assure client confidentiality. Understands and follows the Code of Conduct, OSHA, and HIPAA guidelines. Meets the performance and skill metrics of the position, which are subject to change. Manages large amounts of calls in a timely manner. Follows communication ‘scripts’ when handling various topics. Identifies and resolves issues by using active listening and problem-solving skills. Understands disposition codes. Performs all other duties as assigned. Minimum Required Education, Experience & Skills One year telemarketing, call center, or sales experience One year experience in a medical setting Bilingual in English/Spanish required. High school diploma or GED equivalent. Excellent customer service phone skills Effective written and oral communication skills Teamwork orientation. Organized and ability to manage competing priorities. Knowledge of medical terminology. Expert in computer literacy in electroni