Professional Services Specialist

You’ll be the person INNERGY clients call when they want their engineering libraries done right. You’ll work with clients using Microvellum Toolbox and INNERGY Engineering to configure, build, validate, and maintain the libraries that drive their design-to-manufacturing workflow. Some days that means coaching a client through best practices. Other days it means getting into their library yourself and fixing what’s broken. What you’ll do Work closely with clients. Hold regular check-ins to review progress and roadblocks in Toolbox and INNERGY Engineering. Ask the industry questions that help clients make their libraries more accurate and easier to use. Build and validate libraries. Help clients create and validate product data, machining rules, and design standards. When it makes sense, work directly in client libraries so they’re accurate, complete, and ready for production. Train and support. Give one-on-one guidance on using Toolbox and Engineering libraries well. Work with the Content Creation team to decide which training materials and documentation clients need most. Meet clients where they are. Adjust your approach for clients at every technical skill level, and give extra support where it’s needed so they adopt Toolbox and Engineering workflows successfully. Keep communication clear. Stay in steady contact with clients through onboarding and validation. Document progress, issues, and fixes so the wider support team always has the full picture. Solve problems. Find and