Solution Architect – CSM / Platform

Are you the Solution Architect who will transform the digital customer experience on a global scale? At Initium Software we are not a traditional consultancy; we are strategic partners who firmly believe in real impact through technology. We are not looking for someone who simply configures systems; we are looking for a strategic mind and technical leader capable of connecting the best talent with the most challenging and innovative customer service management (CSM) projects in the market. If you are passionate about technological cutting-edge, guiding elite clients, and leaving a real footprint in every architecture, this is your place. Your Mission Instead of a monotonous list of tasks, your purpose and impact will focus on: Leading and guiding the comprehensive design of platforms and integrations, defining development standards and the optimal technological strategy for our clients and internal teams. Designing, documenting, and communicating the technical and integration approach of all ServiceNow architecture components. Acting as a technical mentor and final escalation point for the team of developers and architects, ensuring the highest quality standards. Educating clients and negotiating high-value technical solutions, turning complex business needs into viable and efficient solution alternatives. Driving team growth, actively participating in the detection of emerging skills, and supporting selection processes.