Project Coordinator

We’re seeking a Project Coordinator to join a client’s team that utilizes an AI-powered learning platform used by large, international organizations. The team focuses on onboarding new customers, supporting them through implementation, and making sure projects run smoothly from kick-off to go-live. As a Project Coordinator, you’ll work closely with both internal experts and customer-side stakeholders, helping keep communication clear, timelines on track, and customers supported every step of the way. You’ll make sure customers have a smooth and positive experience by providing proactive, responsive support. You’ll be the central point of coordination, keeping projects organized and helping move things forward. What You Will Do: Support customers in using a learning software platform Run 1:1 meetings, trainings, and troubleshooting sessions Set up and manage project plans (templates provided) Follow up on milestones, risks, and action items Schedule meetings and prepare agendas Solve issues and coordinate next steps Respond to customer requests via email Log and follow up on bug reports Collect and share product feedback What You Need: Strong communication and expectation management skills Confidence in facilitating meetings Excellent spoken and written English 2+ years of experience in project coordination, project management, customer support, or client-facing roles Comfort working across a wide range of topics and stakeholders Ability to work to deadlines and iterate quickl