Sales Backoffice Administrator (m/w/d)

Your responsibilities: - Independently process customer orders ranging from order entry and purchasing to complete fulfillment. - Manage customer contracts in the Managed Security Services (MSS) sector and ensure accurate and timely periodic billing. - Create invoices and credit notes, ensure compliance with contractual agreements, and guarantee smooth administrative processing. - Maintain our master article data, manage resources, and ensure high data quality along with correct allocation to ongoing projects. - Work closely with our specialist departments, coordinate service-related orders, and ensure a smooth flow of information. - Handle diverse organizational and coordinative tasks for internal departments, ensure smooth operations, and actively contribute to the further development of our processes. Your profile: - Completed commercial vocational training or equivalent qualification. - Experience using ServiceNow (an enterprise-wide, workflow platform to optimize operational processes across all business areas) for ticket and project handling, etc. - Experience in the IT industry. - Experience with Navision is an advantage. - Structured and meticulous way of working paired with customer-oriented thinking and acting. - Proactive and solution-oriented approach. - Systems-oriented thinking and ability.