Patient Advocate Specialist

The goal of the Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by, contacting the patients by telephone and screen them to determine if the patient is eligible for state, county, and federal assistance programs. Essential Duties and Responsibilities: Screen patients for eligibility of State and Federal programs Identify all areas of patients needs and assist them with an application for the appropriate State or Federal agency for assistance Initiate the application process when possible Advise patients of the appropriate assistance program(s) to best suit their individual needs Provide detailed instructions to patients regarding securing all available program benefits Advise patients of program time limitations and ensure that all deadlines are met Complete all necessary steps in locating patients and involving the outside field staff when necessary Obtain all necessary information from patients upon the initial contact when possible Record thorough and accurate documentation on patient accounts in the CUBS system All documentation in the CUBS system should be clear and concise Maintain a positive relationship with patients throughout the entire application process Assess the status and progress of applications Contact government agencies when necessary Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient