Salesforce Service Cloud Voice Consultant (Mid Level - AWS)

We are looking for a Salesforce Service Cloud Voice Specialist (minimum 3 years of experience) to join our Service Cloud & Salesforce Voice practice. You will be responsible for designing, implementing, and optimizing cloud telephony architectures connecting Salesforce with Amazon Connect and other CTIs, operating within a work model focused on flexibility and autonomy. Responsibilities Design and implement Salesforce Service Cloud Voice (SCV) solutions on AWS Amazon Connect. Configure AWS contact flows, IVRs, omnichannel routing, queues, and agent profiles. Customize the Service Console (Omni-Channel, Voice Call objects, and CTI connectors). Work closely with the functional team to translate business requirements into scalable technical voice solutions. Participate in integration tests, call quality optimization, and N2/N3 technical support. Essential Requirements Experience: Minimum 3 years of experience in the Salesforce ecosystem, primarily in Service Cloud projects. Voice Projects: Hands-on experience implementing Service Cloud Voice with AWS (Amazon Connect). AWS Knowledge: Configuration of Amazon Connect, AWS Lambda functions for CTI, IAM permissions, and CloudWatch. Salesforce Ecosystem: Proficiency in Omni-Channel, Lightning App Builder, Flow Builder, and Service Console management. Valuable Requirements Experience or knowledge in Salesforce's new native solution: Service Cloud Voice for