Salesforce Service Cloud Consultant

We are looking for a Salesforce Consultant with proven experience in Service Cloud projects to join our consulting team. Although your specialty and strategic focus will be leading Service Cloud implementations autonomously, resourcefully, and independently, you will also have the versatility to collaborate on multicloud projects within the ecosystem. Are you a resourceful professional with your own judgment and the autonomy to participate in end-to-end customer service solutions? In our team, you will find the space, flexibility, and technical support to continue growing. We want to meet you! Responsibilities Actively participate in Service Cloud implementation projects, from requirement gathering and functional design to configuration, testing, and deployment to production. Implement digital and conversational channels (WhatsApp, MIAW) and design flows with Chatbots (Einstein Bots / Agentforce) to automate support and escalation to agents. Configure intelligent routing with Omni-Channel and operational support management (Email-to-Case, assignment rules, and automation with Flow Builder). Parameterize Service Level Agreements (SLAs) and contract management using Entitlements and Milestones. Customize the Service Console, case views, macros, and declarative automations using Flow Builder. Participate in integration testing, support UAT phases, deployment