Collections Analyst II

Job Summary The Collections Analyst II manages an accounts receivable portfolio of Commercial & Industrial natural gas and electricity supply customers. This role works to resolve delinquent customer balances and collaborates with internal and external partners to verify compliance with company policies while reducing bad debt and protecting the company from negative financial exposure. The position supports both pre- and post-payment collections activity across a wide range of businesses, markets, and billing arrangements, and the analyst is expected to recommend appropriate actions based on company policies. Primary Responsibilities: Manages an assigned portfolio of C&I accounts, proactively contacting customers by phone and email to secure payment of outstanding balances. Reviews aging receivables to identify delinquency trends, account-specific issues, and potential bad debt, and recommends appropriate disposition of balances. Positively collaborates with internal stakeholders to research and resolve complex billing and payment disputes, payment discrepancies, etc. to resolve customer delinquencies. Negotiates/establishes payment or payment arrangements within the policy framework and escalates exceptions to the Collections Lead and Senior Manager. Actively documents customer contacts, payment commitments, and account actions accurately in CRM and billing systems. Fully verifies credit and collections policy compliance and completes related tasks as requested by i