Access Control Technical Support Specialist

Job purpose igloo is a leading provider of large-scale smart access management solutions for homes and cities globally. With a strong presence in over 2000 integration partners worldwide and products distributed by over 80 distributors, igloo is driving towards a keyless future. As part of our continued expansion into the North America market, we are seeking an Access Control Technical Support Specialist to join our team. This candidate will play a pivotal role in providing support, troubleshooting, project execution, and training services to maintain customer satisfaction and loyalty. This is an independent contractor role with potential for extension or permanent full-time conversion based on performance and project pipeline. Join us at igloo and embark on an exciting journey to shape the future of smart access management. If you are a curious, hands-on technical person with a passion for customer satisfaction, we want to hear from you. Duties and Responsibilities Review, diagnose and resolve customer technical door hardware questions for igloo hardware, including: smart deadbolts, smart padlocks and keyboxes, Bluetooth door controllers, and access control components such as readers and bridges. Assist on-site technicians or clients with low voltage wiring configurations, power supply issues, and diagnostics of igloo door control products. Clearly document support issues and resolution within company tools. Provide remote and/or onsite training and application support to st