Technical Relationship Manager (m/f/d) - EMEA

LOCATION: EMEA, remote THE ROLE: The overall role of the IGEL TRM is to cement a close working relationship between IGEL and the customer, helping them to strategically develop their adoption of IGEL technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within IGEL. TASKS AND RESPONSIBILITIES: Develop and maintain strong, long-term strategic relationships with enterprise customers. Act as a trusted technical advisor, ensuring successful deployment and expansion of IGEL solutions. Provide technical knowledge transfer and continuous enablement on IGEL technologies. Manage and escalate complex support issues through to resolution. Serve as a liaison between customer and IGEL Product Management for feature requests. Guide and validate customer projects, upgrades, and implementation strategies. Create and maintain detailed customer account plans, including infrastructure documentation, project timelines, and strategic roadmaps. Understand customer environments and provide recommendations to enhance performance, stability, and efficiency. Identify cross-selling and upselling opportunities based on customer needs and IGEL’s portfolio. Apply IT service management and project delivery best practices (e.g., Scrum, ITIL) to structure customer engagements and ensure operational excellence. EXPERIENCE AND QUALIFICATIONS: Technical skills: At least 5 years of experience directly supporting enterprise customers in a technical