Enterprise Presales Engineer

THE ROLE: This position requires daily customer, business partner and internal team interaction. Together with the regional Sales team you will be engaged in a customer’s journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engaging your peers, and moving sales opportunities towards closure are routine activities. Due to compliance and tax reporting reasons, this position is open to candidates living in the following states: AR, AZ, CA, CT, DC, DE, FL, GA, IA, IL, IN, MA, MD, MI, MO, NC, NJ, NY, OH, OR, PA, TX, UT, SC, VA, WA, and WI TASKS AND RESPONSIBILITIES: Be part of a team of PreSales engineers providing excellent service to IGEL’s customers and partners Technical contact for new customers from the discovery and qualification phase to post sales handover Build and maintain customer and partner rapport through virtual meetings and on-site visits Analysis of customer needs and development of technical solutions Prepare, execute, and support proof of concepts Take ownership of technical RFIs, RFPs and public tenders and respond in time Adhere to the IGEL reference architecture and best practices Become a Subject Matter Expert in a specific technology stack Use of remote tools to demonstrate IGEL’s solutions and to assist customers in troubleshooting issues Ensure a clear and professional communication between our teams and the customer Execution and pro-active preparation