Customer Retention & Renewals Specialist (m/f/d) - Germany or Bucharest

THE LOCATION: Germany, Remote THE ROLE We are looking for an enthusiastic individual to join our Customer Retention team to cover IGEL Technology maintenance and subscription renewals for the EMEA region with a focus on the DACH region. TASKS AND RESPONSIBILITIES Build relationships and negotiate with existing customers, being the 'go to' account manager for customers and partners Prepare quotes, review due dates, and administer full recovery of existing maintenance contracts Work to bring in timely maintenance and renewals revenue personally through direct contact to our customers, but also leverage the field sales team and our partners when necessary Conduct sales interactions with such accounts via telephone or over the internet to close identified renewals business; this will involve strong negotiation of pricing and spotting opportunities to up-sell Work closely with the product team to give feedback on ways to improve retention Train to become a sales expert on key products and become an advocate within the team; be able to articulate to the customer the constantly evolving technology and its application to a customer's business problem EXPERIENCE AND QUALIFICATIONS: Bachelor’s degree or equivalent experience 3-5 years of experience in a customer facing role; experience within the IT sector is required; software sales/renewals experience desired Customer focused; people-oriented and delivers exceptional customer service Sales oriented; strong communication, negotiation