Client Services Manager - CN

About IDR Founded in 2020, IDR is a global expert network delivering fast, reliable, and cost-effective insights through a vetted pool of experts. With over 250 employees across eight global offices, IDR operates 24/7 and is trusted by leading brands worldwide. The Role We are seeking a proactive Client Services Associate to join our team in China. In this role, you will serve as the primary point of contact for assigned clients, managing end-to-end project execution while ensuring quality, efficiency, and client satisfaction. You will also play a key role in building strong client relationships and supporting account growth. You will work closely with some of the world's leading management consulting firms, Fortune 100/500 corporations, and financial institutions, supporting high-impact research projects across cutting-edge industries, emerging technologies, and strategic business topics. This position offers exposure to a fast-paced, global environment and the opportunity to collaborate cross-functionally while contributing directly to the growth of our regional presence and client success across APAC. Key Responsibilities Client Relationship, Project Leadership & Account Growth Serve as the primary point of contact for assigned clients, ensuring seamless communication, successful project delivery, and supporting strategies to expand and grow key accounts. Lead and manage a portfolio of concurrent research projects from initiation to completion, taking ownership of end-